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PixelPlan Support

If you are having trouble with PixelPlan, widgets, syncing, notifications, or PixelPlan Pro, you can contact support directly at dev.metehancanpolat@gmail.com.

Email Support Privacy Policy
Direct support channel

What to include in your email

Device and OS: Tell us whether you are on iPhone, iPad, or Mac, and include the OS version.
App version: Include the PixelPlan version shown in Settings if possible.
Problem summary: Describe what happened, what you expected, and how we can reproduce it.
Screenshots: Attach images if they help explain the issue.
HOW DO I RESTORE PIXELPLAN PRO?

Open PixelPlan, go to Settings, and use the Restore Purchases action. PixelPlan checks your current entitlement through Apple and RevenueCat. If the restore still fails, email support with the Apple account region and a description of what you see.

MY WIDGET IS NOT UPDATING. WHAT SHOULD I TRY?

Open PixelPlan and make a small change such as completing a task or adding a new quest so the widget snapshot refreshes. If the widget still looks stale, remove and re-add the widget, then relaunch the app.

SYNC BETWEEN DEVICES DOES NOT LOOK RIGHT.

Make sure the same Apple account is being used on your devices and that iCloud services are available. Because PixelPlan uses Apple's sync stack, delays or iCloud issues can affect propagation. Relaunching the app after a short wait can help trigger a fresh restore window.

NOTIFICATIONS ARE MISSING.

Check system notification permissions for PixelPlan and verify that your task has a due date or time that can trigger a local reminder. If notifications still do not appear, include your device type and a sample task setup in your support email.

HOW DO I MANAGE OR CANCEL MY SUBSCRIPTION?

Subscriptions are managed through Apple. You can use the Manage Subscription option inside PixelPlan or manage subscriptions directly in your Apple account settings.

CAN I MAKE A PRIVACY OR DATA REQUEST?

Yes. Send your request to dev.metehancanpolat@gmail.com. Describe the request clearly and include enough information for us to identify the context of your issue without sending sensitive data you do not want to share.